Swyfft-Lowering insurance costs with AI | DXC Technology Customer Story

Customer

Swyfft

Location

Morristown, New Jersey, USA

Industries

Insurance

Offerings

Insurance Software & BPS Consulting & Engineering Services

Solutions

Data & AI

Customer Stories | May 5, 2025

Lowering insurance costs with AI

AI has become an indispensable tool for helping insurers cut costs and deliver better value to their customers. When Swyfft, a tech-driven insurer, set out to reduce outside legal spend and streamline litigation management, it needed a more accountable system.

With DXC’s help, Swyfft implemented an AI-powered platform that delivered a 2x return on investment—cutting litigation costs, creating full transparency across legal operations, and freeing up teams to focus on high-value claims.

Swyfft-AI-powered platform-Lowering insurance costs with AI | DXC Technology Customer Story

From legal spend to legal strategy

Swyfft partnered with DXC to deploy DXC Assure Legal and DXC Assure Legal Insights, AI-powered tools that automate compliance, accelerate invoice reviews and offer real-time data visibility.

“The success of Assure Legal is amazing," said Beth Christian, Director of Casualty and Litigation, Swyfft. "It’s paying for itself at least twice over.”

Results at a glance

Achieved 2x return on investment
Reduced litigation management costs significantly
Automated legal billing review and improved transparency
Freed adjusters from manual invoice handling
Gained real-time insight for smarter spend control
Positioned for future technological innovation

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