Consumer and Retail
Blending technology with a more personalized touch to deliver customer-centered experiences.
Customer expectations for unique personalization and excellent customer service continue to rise. There is a renewed focus on value, as well as faster and easier delivery options. Consumers demand environmental sustainability, and there is an ongoing emphasis on health and well-being.
DXC supports new consumer engagement models by building a unique, data-driven digital ecosystem. We partner with our customers to drive outcomes across their value chain and provide a seamless consumer experience that is both personalized and as omnichannel. We empower the workforce as well, with modern workplaces that foster a more productive and engaged organization.
1 of the world’s three 3 largest retailers chose DXC to support its cloud migration for international markets
2 of the top 3 Fast Moving Consumer Goods (FMCG) companies worldwide trust DXC to deliver services across the IT estate
DXC delivers IT services for 2 of the big 5 brands in the global beer market
April 30, 2025
Northeast Grocery unifies operations and saves $40M
When two U.S. grocery chains merged to form Northeast Grocery, the new company needed to unify its operations under a shared vision. This included updating its mainframe systems to pave the way for future growth and innovation. The result: $40 million in savings.
“DXC will help us as we transition the way we work and operate today and into the future,” said Scott Kessler, EVP & CIO, Northeast Grocery.
DXC is recognized for AWS Consumer Goods Competency
AWS has recognized DXC Technology with a validated qualification in Consumer Goods Competency. This recognition acknowledges DXC's expertise in delivering validated solutions to help consumer goods brands streamline their operations, enhance efficiency, and stay ahead of the competition in the dynamic consumer goods industry.
A blog about enhancing customer relationships with value-added financial services
Why retailers should embrace the power of embedded finance
Merchants have the opportunity to become more integrated into their customers lives by providing embedded finance solutions such as digital wallets.
Jollibee Foods accelerates digital transformation for growth
“The common values that we share with DXC is what makes it special – it’s the people that are the special ingredient – it’s what made this long-lasting relationship between the two companies happen.”
Yoly Chua
Vice President and Head for the Philippines and EMEA regions at Jollibee Foods Corporation
Customer stories
Tops Markets
Tops transformed its business with agility, efficiency and transparency into its operations, while reducing business disruptions and IT costs.
Yum China
Yum China builds a a mobile ordering system with help of DXC to improve location-based customer engagement and drive greater efficiency in customer operations.Offerings
Insurance Software & BPS
Reinvent business processes, increase efficiency and improve the customer experience with a flexible, scalable platform backed by a team of BPO domain experts.
Consulting & Engineering Services
Engineer your industry advantage using the power of AI, automation, design and a focus on the human experience.
Cloud & Infrastructure
Modernize IT estate with cloud services and deliver critical, secure and cost-effective traditional hosting, network and mainframe resources.
Modern Workplace
Provide retail associates with the flexibility to continuously learn and enhance skills on-the-go using a self-directed learning application accessible from any location.
Security
Protect critical transactional records, consumer details, new vendor information and purchase account data with a disciplined approach for staying ahead of adversaries.
Insights
How in-store associates can replicate or supplement your online experience
Advanced technologies help retailers affordably enhance the customer experience.
Trace consumers’ path to purchase
Too much data and not enough customer insight? Find out how to build rich, personalized pictures of your customers to drive engagement and loyalty.
Merchants use of data to stay relevant in the new retail world
Modern data platforms produce actionable insights to improve augmented virtual shopping, contactless commerce and order fulfillment initiatives.
Grocery retailers must grow customer loyalty
With right data and tools, grocery retailers will be poised to deepen personal relationships with customers to increase frequency and basket size through upselling and other techniques.
DXC SPARK IoT for CPG
CPG challenges drive need for IoT
The consumer packaged goods industry has been impacted by dramatic changes in recent years. To meet these challenges, CPG companies are looking to innovate with IoT technologies, to improve their operational, distribution and production processes and to optimize and lower their variable costs.