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Support Services

Provide a digital-first support experience to efficiently resolve issues and help employees work without disruption.





Agility and insights define the modern support services experience 

In today's hybrid work environments, employees are looking for improved IT support experiences. To provide efficient and timely help to them, at an optimal cost, you need to adopt a digital-first support experience, complemented by site support including depot services, self-service IT lockers and vending machines.

Woman sitting in front of multiple monitors looks forward, Support Services | DXC Technology

DXC Experience Management

Transform and optimize the employee experience through real-time employee insights and intelligence to drive continuous improvement.
Woman working on tablet stands in foreground, while another woman works at desk behind her, Support Services | DXC Technology

DXC Site Support

Gain comprehensive services with our approach that combines the latest in digital-first solutions with hands-on support to deliver unmatched IT assistance when and where you need it.
Man types on laptop keyboard, overlaid by graphic illustrating tech support via AI, Support Services | DXC Technology

DXC Service Desk

AI-powered support desk provides a seamless experience to address IT issues quickly through a variety of support capabilities with a digital-first, always-on approach.

Solve complex challenges and gain a fast path to business value

DXC's Support Services empower employees with a consumer-like, personalized experience to resolve issues quickly and get more work done. Our digital support capabilities are powered by AI, automation, and predictive and proactive analytics to enable self-service, reduce manual processes and help employees work without disruption. We turn support services into an important driver that fuels business growth, rather than a high-priced cost center.

Employees want to focus on their work, not on IT support. Use the power of our advanced technology to promote that outcome.




How to succeed in the experience economy

Companies make their biggest investments in staffing, and those investments are at risk if IT can't diligently support the workforce. Businesses that recognize that the employee experience is an equity to be protected must focus on consistently delivering top-tier support services to create an energized, productive and loyal workforce.

glass bottles on a manufacturing line, Support Services | DXC Technology Customer Story

Manufacturing

O-I Glass

Faced with the challenge of providing IT services to a global workforce in a simple and seamless fashion, the manufacturer deployed DXC UPtime™ Experience Platform to enable a friction-free technology experiences for its employees.
Top-down view of open office space with stairs, plants and furniture, Support Services | DXC Technology Customer Story

Manufacturing

Konica Minolta

DXC provides the imaging product manufacturer's 23,000 workers in Japan with 24x7 multilingual service desk support for Microsoft Office 365, delivering reliable and rapid incident response, preventive maintenance and stable service provisioning.
Outside view of the front of an imposing bank building, Support Services | DXC Technology Customer Story

Banking and Capital Markets

Banco Galicia

Argentina’s largest private sector commercial bank outsourced its service desk to DXC, dramatically reducing unnecessary escalations of service tickets and inquiries. Bank employees needing technical assistance can seek support via multiple channels, including phone, email, web tickets and chat.

Partners and key collaborators

Amazon Web Services

Modernize, accelerate migrations and create cloud value with DXC and AWS. 

HPE

Unlock data value and drive innovative digital experiences with edge-to-cloud, as-a-service solutions.

Microsoft

Modernize and achieve tangible cloud and modern workplace business results with DXC and Microsoft.

ServiceNow

Automate and optimize workflows and processes to accelerate enterprise transformation with DXC and ServiceNow. 

Espressive

Empower the hybrid workforce with frictionless self-help from DXC and Espressive.