Thank you for joining us at ServiceNow Knowledge 2025 to discover how we're helping our customers harness AI for maximum impact. DXC and ServiceNow take a pragmatic approach to AI—helping organizations start small, think big and deliver quick wins that build confidence and drive long-term success.
We are thrilled to have had DXC experts join our clients on stage throughout the event. Together, they delved into crucial topics such as AI readiness, Agentic AI, operational resiliency, and innovative industry solutions that are transforming insurance operations.
DXC is an award-winning ServiceNow Elite Partner. Learn more about our partnership with ServiceNow.
Sessions
Speakers
Ray August
President, DXC Insurance Software & BPS, DXC Technology
Ray's focus is on capitalizing DXC’s leading position as the largest provider of insurance software and business process services to help customers protect, extend and transform their software investments to compete effectively in a digital insurance marketplace. A 30-year veteran of the insurance and technology industries, Ray has successfully led companies through all stages of growth. Under Ray’s leadership, DXC’s insurance business is growing.
Ray also serves on the board of Velonetic, a London market joint venture for which DXC is the primary shareholder, to help guide the Velonetic team as they deliver on their commitments to the Lloyd’s and London insurance markets.
James Bird
ServiceNow UKI Practice Lead, DXC Technology
James is a seasoned consultant and business leader with over 25 years of experience in Technology Service Delivery. Throughout his career, he has built an impressive portfolio of successful client engagements, managing both single-client projects and multiple concurrent programs. James has been a catalyst for business transformation, driving change across products, people, and processes.
Having begun his ServiceNow journey with the Dublin release, and with extensive prior experience working with platforms such as Salesforce and Remedy, James possesses a deep understanding of diverse technologies and operational roles. This breadth of expertise enables him to quickly assess client needs and identify opportunities for continuous improvement.
As the ServiceNow Practice Lead - UKI for DXC Technology, James leads his team in delivering exceptional client interactions with outcomes that are aligned with clearly defined value propositions. His approach fosters strong client trust and contributes to demonstrable increases in return on investment.
Mark Carvin
Certified Master Architect for DXC Advisory and Consulting
Mark Carvin has over 10 years of ServiceNow experience specializing in ITOM, ITAM, ITSM & Integrations. He has implemented solutions for hundreds of clients across multiple industries in both the public and private sectors (including regulated), focused on delivering value for our customers, their employees and their stakeholders.
Jenna Colman
Director, Insurance Solutions, Insurance Software and BPS, DXC Technology
Jenna is passionate about customers, technology, and continuous improvement and has experience leading corporate initiatives to increase automation and improve efficiency. She brings 25+ years of software consulting, implementation, product management, and on-going operations to the role in various industries including supply-chain, warehouse management and Insurtech.
Outside of work, Jenna serves on the Board of Directors for Charleston Women in Tech (CHSWIT) whose mission is to connect, support and prepare women of all ages for a career in technology. Most weekends you can find her reading, watching college football, supporting the Philip Simmons High School marching band, or volunteering for Scout Troop 519.
James Downs
ServiceNow Certified Master Architect & Global Offering Lead for ServiceNow AI
James has 17+ years of expertise in designing, architecting, and implementing innovative enterprise solutions. With a background in Service Desk and Customer Service, he excels at optimizing business processes. Passionate about AI technology, James strives to drive customer success by combining his industry knowledge with cutting-edge solutions. He also shares his insights as a co-host of a ServiceNow Podcast.
Praveen Gopu
Senior Director, IT Service Operations/Digital Transformation, Equitable
Praveen Gopu is the service management tribe lead at Equitable and is responsible for IT service management, IT asset management (hardware and software), IT operations management, Customer Service Management, and automation functions that support all lines of business. He plays the role of ServiceNow product owner to drive digital transformation, improve the adoption of the platform and end user experience with various services across IT and Operations.
Dr. Kai Robert Kornmesser
DXC Client Partner for Nestlé
Kai Robert Kornmesser is the Global Client Partner for Nestlé at DXC Technology, based in Zurich, Switzerland. He has worked in the Information Technology Industry in market making brands for almost 25 years in the areas of Organization- and Process Strategy as well as Systems Development and -Implementation. His passion is for Digital Transformations, Change Management & People Development.
Kai had the pleasure to work for global players in the client industries of Travel & Transportation, Retail and Consumer Packaged Goods/ Fast Moving Consumer Goods most lately during his career, acting in global account & leadership roles, realizing projects and programs. He strives for partnerships & growth in value creation, always putting his clients in the center of activities.
He holds a double degree from FH Münster and ESC Bordeaux, an MBA from Purdue University and GISMA Hanover as well as a PhDr. from Comenius University in Bratislava.
Pere Antón Martir
Senior Executive, Nestlé
Pere Anton Martir is a senior executive at Nestlé, overseeing the Common Tools and Services (CTS) team responsible for ServiceNow, Microsoft Power Platform, and Robotic Process Automation (RPA).
With over 20 years of experience in IT, service operations, and service improvement, Pere has held leadership roles across industries such as food and beverage, Insurance, and pharmaceuticals. Skilled in building high-performing teams, Pere combines strong product and people management with deep expertise in ServiceNow strategy, DevOps, LEAN Agile, ITIL, and Design Thinking.
Pere holds a degree in Mathematics from the Universitat de Barcelona and combines strong analytical thinking with a people-centric approach to transform IT into a true business enabler. A passionate mentor and advocate of continuous improvement, Pere is dedicated to driving excellence across global IT environments.
Dan Stanovich
Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology
