Transform your operations and tackle process debt with a workflow solution purpose-built for insurance
Modernize your insurance workflows with DXC Assure BPM powered by ServiceNow. Combining DXC Technology’s insurance expertise with ServiceNow’s platform of action, DXC Assure BPM integrates artificial intelligence (AI), data and workflows to reduce process debt, enhance operational efficiency and improve customer satisfaction. Fully integrated with DXC Assure Platform, the solution unifies disparate systems and automates processes across the entire policy lifecycle.
Customers can choose SaaS, BPO or BPS options to support their organization’s strategic objectives
Leverage AI-powered tools to convert data and images from your legacy workflow solution to Assure BPM.
Assure BPM leverages both productive and cognitive/agentic AI to automate back-office policy administration and free up resources to focus on innovation and customer service. AI plays a critical role in analysis, documentation, and process optimization, driving productivity throughout the policy lifecycle.
With Assure BPM, AI agents proactively identify risks, conduct research and provide recommendations. You'll have a team of virtual agents assigned to different tasks with different skills you define, all orchestrated and working in concert across your enterprise. Your team remains in control of their processes while gaining more time to focus on critical activities that require their expertise.
Modular, configurable platform handles large volumes of policies and transactions without compromising performance and can adapt to changing business and regulatory needs.
SaaS platform provides advanced security, API integrations, data management and governance.
Leveraging ServiceNow’s process mining capabilities, business processes are instantly analyzed, identifying inefficiencies and bottlenecks. The improved workflows are quickly incorporated into Assure BPM, enhancing process quality management, enabling continuous improvement and driving operational efficiency.
Choose DXC Assure BPM for your business if you are:
Insurers choose DXC Assure BPM to modernize insurance operations with a robust insurance workflow solution, digital capabilities and data-driven insights to reduce process debt, enhance operational efficiency and improve policyholder satisfaction. Here’s what you can expect when you work with us:
DXC’s global scale in insurance, breadth of services, intellectual property and insurance expertise are unmatched. DXC has served the insurance industry for more than 40 years, with more than 1,000 customers and dozens of active customer communities. DXC has all the necessary capabilities in-house: software, implementation services, BPO/BPS, best practices and IT/business transformation skills.
DXC is the largest provider of life software globally with over 500 life insurers using our policy systems. We have been a constant leader in the market since 1971. We run life business process services for 30 life insurers in the United States alone. We understand the challenges of managing insurance operations and process and we use our software as customer #1. We bring our industry expertise, experience and knowledge to our software and BPS customers.
DXC is driving AI-powered innovation for the insurance industry with its leading partners.
DXC Assure BPM is the only workflow solution that includes 140+ workflows that have been pre-built and pre-integrated for the insurance policy lifecycle.
Combining DXC Technology’s insurance expertise with ServiceNow’s platform of action, DXC Assure BPM integrates artificial intelligence (AI), data and workflows to reduce process debt, enhance operational efficiency and improve customer satisfaction. Fully integrated with DXC Assure Platform, the solution unifies disparate systems and automates processes across the entire policy lifecycle.
Assure BPM leverages both productive and cognitive AI to enhance efficiency from ideation to product launch. AI plays a critical role in analysis, documentation, and process optimization, driving productivity throughout the policy lifecycle.
Some examples of AI-powered workflows include process analysis, automated process mapping of documentation, enhanced customer support, report summarization, workflow analysis and optimization, intelligent workflow integration and fraud detection.
Assure BPM includes 140+ pre-built, standardized workflows. The business rules associated with these processes are customizable.
Absolutely. If you have a customer/agent portal that meets your business objectives, DXC Assure BPM can seamlessly integrate with it.
